Ongoing support for web & mobile
Support & Maintenance: Keep your product secure & fast
Launch is just the start. We offer ongoing support, updates, and optimisation so your web or mobile product stays secure, fast, and aligned with your roadmap. Bug fixes, security patches, performance tuning, and small feature work. Get a quote or discuss your needs in the form.
Get a quoteDiscuss your project
needs
Your organization runs on software. Our support and maintenance services can make your existing software serve your organization better. Tell us your goals, and our team can get to work to improve your existing software or keep it secure and fast while you focus on your business.
Support & Maintenance
Streamline operations with expert support tailored to you
Enhance your product's reliability with our support services. We handle bug fixes, security patches, performance tuning, and small feature work so your web or mobile app stays secure, fast, and aligned with your roadmap.
Bug fixes & updates
We fix bugs, apply dependency updates, and keep your product stable. You send requests through a dedicated channel and we prioritise, estimate, and deliver in regular releases.
Learn moreSecurity patches & monitoring
We apply security patches, monitor for vulnerabilities, and help you stay compliant. Your product stays secure without you managing every update yourself.
Learn morePerformance tuning
We analyse and improve load times, database queries, and resource usage. Performance tuning keeps your app fast as traffic and data grow.
Learn moreFeature iterations
Small features and improvements delivered in the same support pipeline. We scope, estimate, and ship so your product evolves with your business.
Learn moreDedicated support channel
One place to report issues and request work. Clear priorities, realistic timelines, and a single team that owns the outcome so you are never left waiting.
Learn moreRetainer arrangements
Fixed monthly hours and a predictable budget. We work in your time zone so when something breaks you get a fast response and a clear path to resolution.
Learn moreWhy Partner with Us
Why choose us for support and maintenance
Experienced with your stack
We work on React, Node.js, Flutter, and common backends. We can support what you already have or what we built for you.
Predictable capacity & cost
Retainer plans give you a fixed monthly budget and guaranteed capacity so you can plan without surprise invoices.
Same time zone
New Zealand and international clients get responses and fixes in their business hours. No overnight handoffs or delayed replies.
Clear process
Dedicated channel, prioritisation, and regular releases. You always know what is in progress and what is next.
Our Process
How we set up support
We work closely to understand your product and processes so support runs smoothly from day one.
Research
We research your current setup and support needs to understand priorities and constraints.
→Project Scoping
We determine scope of support, SLAs, response times, and what we need from you.
→Discovery Session
We review your codebase, environments, and processes so we can support effectively.
→Project Kickoff
We set up channels, access, and cadence so support runs smoothly from day one.
Technology Stack
Technologies We Work With
Node.js
Express
Django
Laravel
Symfony
ASP.NET Core
NestJS
Python
Java
Support & maintenance pricing
Fixed monthly hours. Predictable budget. We work in your time zone.
Starter support
Peace of mind for small products.
From $800/mo
- Up to 10 hours/month
- Bug fixes & small updates
- Security patches
- Email support
- 48h response
Growth support
Ongoing care for growing products.
From $2,200/mo
- Up to 30 hours/month
- Bug fixes & feature iterations
- Performance tuning
- Dedicated channel
- 24h response
Enterprise
Dedicated capacity and SLA.
Custom quote
- Custom hours
- Priority support
- SLA & uptime
- Sprint planning
- Dedicated team
Why ongoing support and maintenance matter
Software does not stand still. Browsers and mobile operating systems change. Security vulnerabilities get discovered. Users find bugs. Our support and maintenance services keep your web or mobile app current. We apply security patches, fix bugs, and tune performance so your product stays reliable and fast. We also add small features and improvements so the product evolves with your business.
We work with clients who built their product with us and clients who built elsewhere. We use a dedicated support channel so you have one place to report issues and request work. You get clear priorities, realistic timelines, and a single team that owns the outcome. We also offer retainer arrangements so you have a fixed monthly budget and a predictable capacity. New Zealand and international businesses choose us because we work in their time zone. When something breaks you want a fix fast.
FAQs
Curious about our support & maintenance solutions? Get the answers.
Yes. We work with clients who built their product with us and clients who built elsewhere. We review the codebase and stack during onboarding and then support it like our own.
Typically: bug fixes, security patches, dependency updates, small feature work, and a dedicated channel for requests. Hours and response times depend on the plan you choose.
You get a dedicated support channel (e.g. email or Slack). You send requests there; we prioritise, estimate, and schedule work. We keep you updated on progress and release in regular cycles.
Starter plans usually include a 48-hour response time. Growth and enterprise plans can include 24-hour or faster response, depending on your needs and SLA.
Let's build something great together
Need ongoing support for your product? Tell us about your app or website and we will propose a support plan and quote.
Get a quote